How can I return the products?

In case you need to return a product, we ask you to send us an email first notifying us. Send an email to contact@odeliagreen.com and send the following information:

– Reason of return.
– Contact info
– Order number
– Product number
– Tracking number

Your order number, product number and tracking number are inside the confirmation email you received after receiving the products.

You then receive instructions from us to return the product.

Costs for the return shipment are paid by you. Returning product is done at your own risico. We do not take responsibility for lost shipments. We also do not accept returns without a prior notification.

Refund

Once your return shipment is received, checked and processed, you will receive a confirmation email. The purchase amount will then be refunded using the same payment method you used to pay for your order. Processing of refunds will take on average 5 working days.

Exchanges

We do not offer the option to exchange products. You will have to place a new order.